1. Introduction

At Fire Facilities Plus, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose and protect your personal information.

2. Information We Collect

We may collect the following types of information:

• Contact Details: Name, email, phone number, business address
• Service Information: Details about your fire safety equipment and compliance needs
• Payment Details: Billing information for service payments
• Technical Data: IP address, browser type, and usage data from our website
• Compliance Documentation: Inspection reports and safety certificates

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our fire safety services
• To schedule and perform compliance inspections
• To generate and maintain safety compliance records
• To process payments and send invoices
• To communicate about service appointments and safety reminders
• To improve our services and website
• To comply with legal and regulatory requirements

4. Disclosure of Information

We may disclose your information to:

• Our qualified technicians for service delivery
• Government regulators when required by law (e.g., fire safety compliance)
• Payment processors for transaction completion
• Professional advisors (lawyers, accountants)

We do not sell or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure servers and encrypted data storage
• Access controls and staff training
• Secure document disposal procedures
• Regular security assessments

Compliance documentation is retained for 7 years as required by Australian law.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about our handling of your information
• Opt-out of direct marketing communications

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new effective date.